Privacy Policy
My Kind Of Day - Customer Privacy Notice
My Kind Of Day provides companionship care, activity workshops and seated exercises classes for older adults or adults living with health needs.
We take your privacy seriously and want you to understand how your personal data is handled and how we support your rights regarding it. This privacy notice tells you what to expect us to do with your personal information.
Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Contact details
Email
fleur.mykindofday@gmail.com
What information we collect, use, and why.
We will collect and process personal data when you contact us via our website or by phone. This data includes:
· Name
· Contact details – Email address & Phone number
Further personal data will be collected during the enquiry and assessment stages.
We collect or use the following information to determine personal needs and suitability for services to provide companionship care and services for clients.
· Name, address and contact details
· Date of birth
· Characteristics (such as gender, ethnicity and religion)
· Next of Kin details including any support networks
· Emergency contact details
· Photographs
· Health information (including medical conditions, allergies, medical requirements and medical history)
· Information about care needs (including disabilities, home conditions, medication and dietary requirements and
general care provisions)
· Payment details (including card or bank information for transfers and direct debits)
· Records of meetings and decisions
· Health information
We collect or use the following information for safeguarding or public protection reasons:
· Name, address and contact details
· Emergency contact details
· Health information (including medical conditions, allergies, medical requirements and medical history)
· Information about care needs (including disabilities, home conditions, dietary requirements and general care
provisions)
· Records of meetings and decisions
We collect or use the following personal information to comply with legal requirements:
· Name
· Contact information
· Health and safety information
· Any other personal information required to comply with legal obligations
· Safeguarding information
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details
· Addresses
· Payment details
· Relevant information from previous investigations
· Information relating to health and safety (including incident investigation details and reports and accident records)
In an emergency and if you are seriously injured and/or seriously unwell, we may share your Personal Data to third parties on the basis of protecting your vital interests (e.g. your life or your health).
Lawful bases and data protection rights.
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other
information such as details about where we get personal information from and who we share personal information
with. There are some exemptions which means you may not receive all the information you ask for. Read more about
the right of access.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is
inaccurate or incomplete. Read more about the right to rectification.
· Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to
erasure.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal
information. Read more about the right to restriction of processing.
· Your right to object to processing - You have the right to object to the processing of your personal data. Read more
about the right to object to processing.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to
another organisation, or to you. Read more about the right to data portability.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your
consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data.
Our lawful bases for collecting or using personal information to provide client care and services are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection
rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your
data protection rights may apply except the right to object.
· Legitimate interests - we’re collecting or using your information because it benefits you, our organisation or someone
else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right
to portability. Our legitimate interests are:
· To ensure we have the correct information for each individual, including their health needs, to best meet their needs
to provide companionship care and/or activity workshops and/or seated exercise classes.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for safeguarding or public protection reasons are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection
rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information to comply with legal requirements are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection
rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data
protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection
rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your
data protection rights may apply except the right to object.
Where we get personal information from.
· Directly from you
· Family members or carers
How long we keep information
We will keep the information detailed above for the duration of the individual using our service. Following the contract ending, information will be stored for one year.
Who we share information with.
· Organisations we need to share information with for safeguarding reasons
· Publicly on our website, social media or other marketing and information media – only upon consent provided via
photography consent form.
How to complain.
If you have any concerns about our use of your personal data, you can make a complain to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
